‘Live the Adventure’ Worldwide Travel is part of the Old Vicarage Adventure Centre Ltd (OVAC Ltd) and any contract will exist between you the client and the Old Vicarage Adventure Centre Ltd. The Old Vicarage Adventure Centre Ltd complies with the Package Travel, Package Holidays and Package Tour Regulations having a tour operators liability policy in place. Referred to from here on as ‘Live the Adventure’ Worldwide Travel.
When you make a booking and we accept it, a legally binding contract is made. When you sign a booking form or fill one in online, you (and any other person on whose behalf you book) agree to accept all of these Terms and Conditions.
You declare that the information provided by you on the booking form is complete and true. A contract will exist as soon as we issue our confirmation invoice. We will not issue a confirmation invoice, and therefore no contract will exist, until we receive a fully completed booking form for each and every member of your party.
The following Terms and Conditions apply to all bookings:
When we send the confirmation of your booking we will give instructions for final payments and we will also send you all relevant information, including a trip itinerary and kit list (can also be found on our website). The contract will continue until the tour, (along with any booked extension) has ended, but such expiry shall not affect the accrued rights and liabilities of the parties nor any continuing obligations. You should accept these Terms and Conditions only if you have carefully read and understood the contents. The moment we receive your deposit we start processing your application and, therefore, it is non-refundable.
1. How to Book
To make a booking you can contact us either by: Telephone, Website or by Email. The person making the booking (the ‘lead name’) must be 18 years old or over and possess the legal capacity and authority to make the booking and accept these Terms and Conditions on behalf of everyone in their party. You will need to complete a booking form and pay a non-refundable deposit of 25% of the full trip cost. The lead name is responsible for the accuracy of any information provided. The ‘Live the Adventure’ Worldwide Travel cannot be held liable for any problems that may occur from incorrect information that you provided.
2. Your Financial Protection
Live The Adventure Worldwide Travel has financial failure insurance.
In accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992″ all passengers booking with Live The Adventure Travel are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Live The Adventure Travel or its holding company ‘The Old Vicarage Adventure Centre Ltd’
This insurance is only valid for packages booked directly though us and does not include international flights, as these are not included in any of our packages or itineraries.
This insurance is underwritten by HCC Underwriting Agency Ltd, Syndicate 4141 at Lloyd’s of London.
3. Prices
All prices we advertise are accurate at the date published although we reserve the right to change our prices. Prices on our website are updated regularly. Before you make a booking we will give you the up-to-date price of your chosen holiday including any extensions or extra services you have requested. Where changes are made written notification will be given to the individual more than 8 weeks prior to the trip start date where possible.
4. Acceptance of Booking and Final Payments
A non-refundable deposit of 25% of the total fee must be paid to secure a place on a trip.
Payment of the balance of the trip price is due 8 weeks (56 days) prior to the tour start date. You must make all payments by their due date. If we do not receive all payments due in full and on time we reserve the right to treat your booking as cancelled by you and retain all deposits and monies paid, or due at that time.
Please note that all payments made on a credit card (whether deposits, part payments or final balances) will be subject to a levy of 2%, American Express 2.9% and corporate or company credit cards a 2.8% levy will apply. No levy applies to debit card payments. When you receive the confirmation invoice please check the details carefully and inform us immediately if anything is incorrect.
The names on the confirmation invoice and any travel documents must exactly match those in your passports. Unless we are responsible for the mistake, we will not accept liability if an airline or other supplier refuses your boarding or your participation in an activity because the name(s) shown in your passport(s) differ from those on your ticket.
5. Force Majeure
In these Terms and Conditions ‘force majeure’ means any event that we, or the supplier of the services in question, could not foresee, or avoid, even with all due care. Such events include, but are not limited to war, the threat of war, riot, civil strife, industrial dispute, hostilities, political unrest, government action, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions or other unforeseen circumstances.
6. If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. If you cancel a trip after making a booking you will lose some or all of the money you have paid for the trip, even if the circumstances are beyond your control. A cancellation will only be effective when we receive written confirmation of the cancellation. Cancellation charges as shown below will be applicable.
• 8 weeks./ 56 days or more before your holiday: loss of deposit
• 6weeks / 42 days or less before your holiday (or failure to join the holiday): 100% of the trip cost
It is strongly recommended that you obtain insurance that includes cover under certain circumstances against the loss of deposit or cancellation charges. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Additionally, you will remain responsible for the full amount of your insurance premium and this will not be refunded in the event of your cancellation. You may however be able to transfer this cover to another holiday. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.
7. Cancellation by the organiser – ‘Live the Adventure’ Worldwide Travel
If we have to cancel a trip before its start date due to force majeure you may not be subject to a full refund due to money paid out on a trip already. Operation of all tours is dependent on a minimum number of persons booking the tour. If that number is not achieved, we reserve the right to cancel the tour. We also reserve the right in any circumstances to cancel your travel arrangements. However, in no circumstances will we cancel your tour less than 6 weeks / 42 days before the scheduled start date except for reasons of late cancellations from other persons on your tour, force majeure or failure by you to pay the final balance or obtain adequate insurance cover. You must check that your chosen holiday has reached the minimum numbers required and is guaranteed to run before paying for your air tickets, transport connections, visas or any other item or service related to your holiday. Please contact our office or check the status of your trip on our website to see if it is guaranteed to run or not. We cannot be held responsible for any non-refundable costs you incur through booking your own flights or otherwise should we be forced to cancel your trip.
8. Changes in Itinerary
In the types of holidays that ‘Live the Adventure’ Worldwide Travel provide, arrangements and participants have to be flexible. Itineraries given for each holiday must therefore be taken as an indication of what each group should accomplish, and not as a contractual obligation on our part. It is a necessary condition of you joining any of our tours that you accept this flexibility. It is unlikely that we will have to make any changes to your travel arrangements, but we plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will notify you of them as soon as reasonably possible. In the case of such changes there is no entitlement to cancel without penalty and you will be subject to the cancellation charges listed in clause 5. Examples of minor changes include change of accommodation to another of the same standard, using slightly different modes of transport or completing the activities in a different order to the itinerary.
If we have to make a major change to your holiday such as a lower than expected standard of accommodation or a change resulting in a significant inconvenience with regard to your holiday, we will inform you as soon as reasonably possible if there is time before your trip commences. When a major change occurs, you will have the choice of either accepting the change, or accepting a replacement tour from us of equivalent or similar standard and price, or cancelling your tour, in which case we shall refund you in full except in cases of force majeure (See Note 6).
We reserve the right to change an itinerary after the trip commences due to local circumstances or events outside of our control or anything amounting to force majeure. In such emergency circumstances you will pay for the additional cost of any necessary itinerary alterations. If due to force majeure or any other circumstance beyond our or our suppliers’ control we have to cut short your holiday no refund or compensation will be made for any unused hotel accommodation, hire equipment, or any other unused service or feature of the trip. This also applies should force majeure result in additional expenses for which we will not be liable.
9. Adventure Travel
This is adventure travel, and many of ‘Live the Adventure’ Worldwide Travel destinations are in remote areas, within developing countries. Many of the places that we visit do not have the same quality of emergency health and safety services that we are used to in the developed world. Road transport can be uncomfortable and unreliable, and hotels often do not meet the standards of for example, Europe or North America. We will only pay compensation if your travel arrangements which are booked through us, are not provided as described in your itinerary due to our fault or the fault of our employees, and only if this has significantly affected your experience and your enjoyment of it and you notify us at the time. We will not be liable where any failure in the performance of the contract is due to you or a third party unconnected with the provision of the travel arrangements.
‘Live the Adventure’ Worldwide Travel takes every precaution to ensure the safety of all participants. However, by undertaking a trip with ‘Live the Adventure’ Worldwide Travel, you are assuming the risk of any injury, including death. ‘Live the Adventure’ Worldwide Travel and/or its employees, agents, subcontractors, suppliers and their employees cannot be held responsible for any injury caused to you, or by you to others, resulting from your failure to follow an instruction(s) or recommendation(s). It is your contractual obligation to ‘Live the Adventure’ Worldwide Travel to at all times act in a safe, responsible and courteous manner, comply with all safety procedures, listen and be present at all safety and information briefings; to immediately inform your tour leader or any other person responsible for the provision of your activities of any equipment or site deficiencies or any other concerns relevant to the safety of you as an individual or the group as a whole; and to dress and/or equip yourself suitably for any event or activity as advised by your trip leader or any other individual responsible for the provision of your activities.
Your booking is accepted on the understanding that you realise the hazards involved in this type of holiday, including death, injury, disease, loss or damage to property, inconvenience and discomfort. Our obligations, and those of our suppliers providing any service or activity included in your holiday, are to use reasonable skill and take reasonable care when providing such services and activities. You must demonstrate that reasonable skill and care has not been used if you wish to make any claim against us. The services and activities included in your holiday will be considered provided with reasonable skill and care if they comply with any local regulations that apply, or, if there are no applicable local regulations they are reasonable when compared to the local standards and accepted customs. We will not be liable for any loss of profit, or loss of business, or any form of consequential loss or damage, whether or not arising as a result of physical damage to property and/or person and regardless of the cause and nature of such loss or damage.
‘Live the Adventure’ Worldwide Travel’ liability will also be limited in accordance with and/or in an identical manner to any relevant International Convention (for example, the Geneva Convention in respect of carriage by road, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation) which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your holiday. Where public transport (including taxis) is used we cannot be held responsible or liable for its standards or any damages, loss, injury, or death incurred during the use of such transport.
Occasionally our local suppliers will need you to sign an ‘Acceptance of Risk’ form prior to accepting your participation for an activity or service. The purpose of the form is to indemnify the supplier and ‘Live the Adventure’ Worldwide Travel from any claims made by you for incidents arising due to circumstances outside the supplier and ‘Live the Adventure’ Worldwide Travel reasonable control. You may request a copy of the applicable form by contacting us. Please allow 28 days for any form to be emailed to you.
On all of the tours we operate, we at times stay in very primitive accommodations that are built to no known standards. It is part of the fun of this type of travel but it does come with risk. You need to accept the fact that there may be defects with the structure of the buildings we stay in, for example uneven floors, no fire extinguishers, and electrical fittings that are not fitted to UK standards. Travel in any underdeveloped nation requires you to be more aware and cautious of your surroundings. It is your responsibility to familiarise yourself with the general layout of accommodation so as to become aware of any specific risks or lack of safety features.
There will be wildlife, domesticated and wild animals in all of the areas we visit that can attack without warning. ‘Live the Adventure’ Worldwide Travel or any of its employees or suppliers cannot be held responsible for any injury or death that occurs from you being attacked by any wildlife, domesticated or wild animal, you must accept the risks of injury or death from wildlife or animal attacks.
10. Optional Activities
Optional activities (marked as ‘optional activities’) on your itinerary or any activity not included in the price of your holiday do not form part of your holiday supplied by ‘Live the Adventure’ Worldwide Travel. For any optional activity or other service that you book, your contract will be with the operator of the activity or service and not with us, and the decision to partake in any such activity is entirely at your own discretion and risk. If you do have any complaint or problem with any optional activity purchased, your claim should be directed to the activity provider and not to us.
You accept that any assistance given by your tour leader or local representative in arranging optional activities will not render ‘Live the Adventure’ Worldwide Travel or its employee(s) liable.
11. Errors & Omissions
Although we have made every effort to verify the accuracy of statements made in our trip documentation including brochure(s), website and trip notes we cannot be held responsible for any error, omission or unintentional misrepresentation that may occur.
12. Data Protection Act
Any credit/debit card information is processed through Streamline credit card services and is not stored with ‘Live the Adventure’ Worldwide Travel. When you make a booking, you consent to all the information you provide (not including credit card information) being passed on to our suppliers, wherever they may be based. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. We work in compliance with the Data Protection Act.
We will not pass information on to anybody who isn’t responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, dietary or religious requirements. If you have any sensitive information, you can discuss with one of our staff in privacy and they will make sure that any specific requirements or health concerns are dealt with on a strict need to know basis. We ensure that proper measures are in place to protect your information.
13. Guide Authority
By signing our booking form and these Terms and Conditions you agree to abide by the authority of the guide, who represents ‘Live the Adventure’ Worldwide Travel. The decision of the tour leader as to the conduct, itinerary and objectives of the tour is final. If, in the opinion of the tour leader, your behaviour or physical condition is putting the wellbeing of other people at risk, or if the tour leader considers your general wellbeing to be at risk by continuing the tour, or if you are caught breaking the local law, you may be asked to leave the tour without the right to any refund for unused services the person(s) concerned will be required to leave the accommodation and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. ‘Live the Adventure’ Worldwide Travel clients must only use the accommodation that we provide for you. You are not permitted to let anyone else stay in your room. You are responsible for the cost of any damage caused to your accommodation, its contents and any other item you damage or lose whilst on one of our trips. These charges must be met by you and have to be paid locally. You accept that you may not participate in part of the itinerary if you are late for an activity or part of your travel arrangements. If you miss a transport connection you will be responsible for catching up with the group and all costs associated with rejoining the group. You must not do anything or fail to do anything that is reasonably likely to bring ‘Live the Adventure’ Worldwide Travel into disrepute.
14. Our Responsibility
Our responsibility to you does not commence until the start date of your tour and you have arrived at the starting point of the tour as stated on the trip dossier. The starting point of a ‘Live the Adventure’ Worldwide Travel tour is normally the airport in the country that your tour commences. We offer complementary airport to hotel and hotel to airport transfers on all our trips. When you book a flight let us know and we will meet you at the airport at the stated arrival time of that aircraft. You must send us your flight details and a pick up time must be confirmed by us in an email. You must be arriving or departing on the start or finish date of the tour to benefit from our complementary transfers. Please note you can arrive in the country of your tour before the start date and also depart after the finish date and we can arrange transport and accommodation for you but it will be at your cost. Please note there may be no ‘Live the Adventure’ Worldwide Travel representative available to meet you and we will have no responsibility to you outside the official publicised dates of the tour. You are responsible for arranging your own flight or transport to arrive at the starting point of a ‘Live the Adventure’ Worldwide Travel tour. Under no circumstances can ‘Live the Adventure’ Worldwide Travel be responsible for you missing the start of a tour. We will not refund any money to you, pay you any compensation or pay for any transport arrangements for you to catch up with the tour group if you do not arrive at the starting point on time, nor will we pay for any accommodation or other expenses that you incur. You will not receive any money back for activities that you missed. If your arrival flight is delayed but it will still arrive on the same day we will still come to the airport to collect you. If it is delayed and misses the start of the itinerary we cannot guarantee it will be possible to rejoin the itinerary. If the airline you travel with loses your baggage you need to report it immediately at the airport. Under no circumstances can the start of the tour be delayed or disrupted in any way waiting for your baggage. The ‘Live the Adventure’ Worldwide Travel cannot be held liable for any problem that arises from the loss of your luggage. We therefore recommend that you keep all your valuables and essential kit in your hand luggage and wear any important clothing on the airplane. We are not responsible for any of your belongings and we will not accept responsibility for them if they are lost, stolen or damaged at any point on your trip however so incurred.
If you are unable, or choose not to complete part of your itinerary The ‘Live the Adventure’ Worldwide Travel is not liable to supply alternative itineraries, excursions, accommodations, services or staff for the period when you are not present with the group or refund any monies.
The ‘Live the Adventure’ Worldwide Travel will not be held liable nor accept any responsibility for any injury, death or problem that occurs while you are under the influence of alcohol or drugs. We have a zero tolerance policy towards drugs.
15. Passport, Visas, Travel
You must carry a valid passport and have obtained all of the appropriate visas, for the countries that you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. The lead name is entirely responsible for ensuring that all members of the group have the correct and valid documentation for travel. Clients travelling overland to certain destinations may need to also pass through controls of other countries en-route so this should be allowed for with any passport/visa applications. There are restrictions on the amount of times you can enter certain countries in a year and also restrictions to certain nationalities. Your behaviour at a border can also stop you from entering a country. In some cases countries will refuse entry to clients who have criminal records, please check with the embassy or consulate of the countries that you are visiting. The ‘Live the Adventure’ Worldwide Travel will not be held liable, nor can we assist you if you have been rejected entry to a country for any reason. You will not be able to continue with the itinerary of your tour and you will not be entitled to any refund or compensation. Please check your joining instructions for Visa information.
In booking a tour with us, you acknowledge that you are responsible for making yourself aware of the level of safety in the countries and areas which you will be visiting. Information can be found from your country’s Foreign Office or State Department warnings and other sources available to you.
You are responsible for making your own decisions accordingly.
16. Health
Every participant must complete a medical disclosure form (see page 3 & 4 of the on-line booking form).
Your wellbeing and that of your fellow travellers is of utmost importance to us and so it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip. In order to make your booking, you confirm that you and all of your party are fit to take this tour, and that you have declared to us any disability or special need which is likely to affect the progress of the tour or the enjoyment of other travellers. In order for us to confirm your travel arrangements you must provide all requested details. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions. Your booking is accepted on the understanding that you realise and accept the risks and hazards potentially involved in adventure holidays and that you are mentally and physically capable of undertaking your chosen trip. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability we reserve the right to refuse your booking. Should you or any of your party require a carer or assistance with mobility, then you accept responsibility for including a suitably qualified person in your booking. You must however discuss this matter with us first. Exact details of the medical issue and the assistance and caring arrangements are needed in writing. You will need confirmation from us in writing allowing you to join the trip, please telephone us first to discuss details. We reserve the right at any time to ask you to produce a Doctor’s Certificate of Fitness before or after booking to prove you are in good health to join a ‘Live the Adventure’ Worldwide Travel tour. If due to a medical problem or an accident of any kind that occurs after booking the trip with us you are unable to complete your itinerary you will be subject to the cancellation charges below. This is why we strongly recommend that you take out your insurance policy at the time of booking to cover you for this eventuality. You will also be subject to these cancellation charges if you did not disclose any medical information to us at your time of booking that we cannot accommodate on your chosen tour.
• 8 weeks./ 56 days or more before your holiday: loss of deposit
• 6 weeks / 42 days or less before your holiday (or failure to join the holiday): 100% of the trip cost
If you have a medical condition, serious illness, recently undergone surgery, or have suffered a recent accident, you must advise us and your airline, and you may need to be cleared for travel by the airline which will involve obtaining a Fitness to Fly Certificate from your GP. You must ask your Doctor about the vaccinations you require for the country you are visiting. Any information we give you about vaccinations is not a substitute for information given to you by a qualified medical practitioner. No employee of ‘Live the Adventure’ Worldwide Travel is qualified to give such information and we cannot be held liable or responsible for any advice they give you. If you feel unwell or feverish either on holiday or when you return you must go straight to a doctor and explain where you have been, what activities you have been doing and if you have spent time in water.
17. Travel and Cancellation Insurance
We strongly advise you to take out insurance cover at the time of booking to guard against any change in circumstances prior to travel.
It is a condition of us accepting your booking that you agree you will have obtained travel insurance for your trip before your trip commences. You are strongly advised to insure yourself against any possible risk that may occur. You are required to carry proof of insurance with you and produce it if reasonably requested by ‘Live the Adventure’ Worldwide Travel employees or suppliers. ‘Live the Adventure’ Worldwide Travel will not be liable for any loss or inconvenience due to an inappropriate policy. It is your responsibility to check the terms and conditions of any insurance policy whether purchased from our recommended insurer or another provider.
Your insurance must include cover for; medical expenses, injury, death, cost of repatriation and evacuation via whatever means necessary including by helicopter or air ambulance. If, in the event of an emergency you need medical rescue, hospital treatment, repatriation or evacuation from a trip either by foot, helicopter or otherwise and your insurance company will not pay these costs the responsibility for the payment of such costs will lie with you. Any subsequent costs incurred such as hotels, food, transport etc shall be your responsibility. If you make your own insurance arrangements you must ensure that there are no exclusion clauses which limit cover for the type of activities included, or the altitudes attained in your tour.
Your travel insurance provider must agree beforehand to meet the costs of any search, rescue or recovery, for medical reasons, of you to the nearest appropriate medical facility even if prior authorization from the insurer may not be possible due to the remoteness of the recovery area or because medical expediency demands your recovery before such authorization could be received. In case of a suspected or confirmed emergency involving you or the group of which you are a member, ‘Live the Adventure’ Worldwide Travel reserves the right to arrange (or to make arrangements for your insurers to arrange) search, rescue and recovery, as deemed appropriate and reasonable.
We reserve the right to cancel your booking at any time before departure if we are not satisfied that adequate insurance has been organised for you. All baggage and personal effects are at all times at your own risk. We will not be responsible for any loss, damage or accident to any luggage and property, howsoever incurred. You are advised to check the limitations of your insurance policy in this respect.
‘Live the Adventure’ Worldwide Travel cannot be held responsible for you missing your departure flight or onward travel arrangements under any circumstances. Adventure travel in the countries we visit has unavoidable risks; vehicles can break down and trains can be cancelled for days at a time roads can be blocked etc. ‘Live the Adventure’ Worldwide Travel will do our very best to try to make sure that you will make your transport connections and our itineraries are formed in a way that minimizes the risks. We strongly advise you to have travel insurance that covers a missed flight or onward journey. You must provide a photocopy or scanned image of your insurance policy that shows your policy number, insurer name and emergency assistance telephone numbers prior to your departure. It is important that you also take a copy of the insurance policy with you on your trip and give a copy to your tour leader. It is your responsibility to ensure that you are adequately insured, as we will not check your policy. If you join the tour without adequate insurance you may not be allowed to continue on the tour and you will not be entitled to a refund.
18. Transfer of Booking
If you are prevented from travelling for any reason, you may transfer the booking to another person, subject to written consent given by ‘Live the Adventure’ Worldwide Travel, provided that the client gives reasonable notice of his intention to transfer before the date when departure is due to take place. The new participant fulfils the necessary requirements to join the tour, including but not limited to the completion and signing of a booking form and accepting and signing these terms and conditions, as well as payment of a £50 administration fee, the new participant will also be responsible for any other costs or problems that may occur from transferring the name.
19. Complaints Process
If you have any complaint during your holiday you must inform our guide or tour leader and the relevant supplier of the service immediately. If you are not happy with their action in response please contact us within 28 days of your return home by writing to us at: ‘Live the Adventure’ Worldwide Travel, The Bullring, Stottesdon, Kidderminster, Worcs, DY14 8UH. If you do not give us the opportunity to resolve any problem locally by reporting it to the tour leader then we will have been deprived of the opportunity to investigate and rectify your complaint during your holiday and this may affect your rights under this contract. Agents and representatives, other than a Director of The Old Vicarage Adventure Centre Ltd are not entitled to promise refunds for whatever reason, and The Old Vicarage Adventure Centre Ltd will not be bound by any such promises. We will acknowledge a complaint within 7 days of receipt.
These Terms and Conditions may only be waived or amended by a Director of The Old Vicarage Adventure Centre Ltd. Such waivers or amendments will only be made in special circumstances, and must be made in writing to be effective.
These Terms and Conditions and any contract to which they apply, are governed in all respects by English Law. They shall be subject to the exclusive jurisdiction of the courts of England. If any part of these Terms and Conditions is determined by a court to be unenforceable, the remainder of the Terms and Conditions shall be unaffected and shall continue in full force and effect.
‘Live the Adventure’ Worldwide Travel is dedicated to giving you the best possible service and ensuring that you have an enjoyable holiday. All communications relating to this contract must be from the Lead Name in writing and in English and delivered by hand, email or sent by recorded delivery post to ‘Live the Adventure’ Worldwide Travel, The Bullring, Stottesdon, Kidderminster, Worcs, DY14 8UH.